the manager is good at


Good managers are great communicators, active listeners, and amazing supporters. The good news is, these are traits you can learn. From learning vĩ đại delegate vĩ đại aligning your team’s work with greater company goals, we’ll show the 10 qualities the best manager’s share, and actionable tips on how vĩ đại develop them.

Can you name a single successful sports team that thrives without a good coach? Probably not. Even if you have the best player in the league, you need a strong leader vĩ đại inspire, tư vấn, and guide every successful team.

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The same goes for your workplace. Without great leaders, teams cannot be successful—no matter how hard they work. As a manager, it’s your job vĩ đại guide your team, make the best possible decisions, and stay open and flexible. You need vĩ đại balance the needs of these individuals and the greater company-wide objectives. Thankfully, you can develop the soft skills you need vĩ đại be an effective manager—starting with these 10 qualities.

10 qualities of a good manager

Management skills aren’t taught in school. To be a successful manager, you need vĩ đại hone and develop a new phối of qualities. There’s no blueprint vĩ đại follow—your unique skillset and experiences will help you decide what manager style vĩ đại develop. But learning these 10 qualities that many of the best managers share is a great place vĩ đại start.

Read: 11 common leadership styles (plus how vĩ đại find your own)

How vĩ đại effectively manage your team’s workload

In this không tính phí ebook, learn how vĩ đại prioritize work sánh your team can make a bigger impact—with fewer resources.

How vĩ đại effectively manage your team's workload

1. Be inclusive

To build a diverse team, you need vĩ đại create an inclusive and positive organizational culture. When every team thành viên feels respected and valued, you’re naturally going vĩ đại boost employee engagement and (by default) produce better work. Perhaps more importantly, an engaged team is a happier team. 

So how vì thế you foster an inclusive work environment?

By building your emotional intelligence. Developing your emotional intelligence leads vĩ đại better collaboration, advanced interpersonal relationships, and improved communication. Here’s how you can build and use it at work:

  • Have open and honest conversations with your teammates about how they feel at work and with the team.

  • Implement time for conversations and feedback vĩ đại create a feeling of safety.

  • Help your teammates feel empowered by recognizing their ideas and work.

  • Recognize each team member’s unique qualities and assign work that compliments their specific skill phối.

  • Establish group norms that encourage your whole team vĩ đại practice inclusivity.

  • Look for team members who have different career paths vĩ đại get a variety of people and skills working together.

Pro tip: Remember that creating an inclusive environment is an ongoing process. Part of doing this involves establishing and verbalizing group norms sánh your team can follow suit, but the ongoing effort is what will keep your team comfortable and honest with one another. If your organization offers trainings on team synergy or conflict resolution, make sure vĩ đại take part and keep learning!

2. Establish communication norms

More often phàn nàn not, project mistakes come down vĩ đại a communication error rather phàn nàn a performance issue. As a result, effective communication is vital, both for completing tasks as well as boosting team morale. 

To streamline conversations, create a communication plan for your team.A communication plan defines your different communication channels and what each should be used for. This helps team members not only know where vĩ đại communicate, but how vĩ đại communicate within each channel.

For example, your communication plan could look like:

  • Use Slack for synchronous day-to-day updates, quick questions, or team bonding group chats

  • Use Zoom for one-on-one meetings or presentations. 

  • Send emails vĩ đại communicate with external partners or stakeholders.

  • Use Asana vĩ đại communicate asynchronously about project management, schedule tasks, and track project progress.

Pro tip: It’s important vĩ đại understand how your team communicates, both individually and as a whole. To gauge if you’re communicating effectively, ask for feedback. Feedback and performance reviews are great ways vĩ đại start an open dialogue about how you can become a good leader vĩ đại your team members.

Read: How vĩ đại give and take constructive criticism

3. Practice active listening

This key aspect of team management is often overlooked because it seems sánh simple. But listening is more phàn nàn just hearing your team, it’s a skill. Becoming a better listener improves communication, boosts collaboration, creates a deeper connection with your teammates, and builds trust. 

There are four types of listening: empathetic, appreciative, comprehensive, and critical. To be a better manager, focus on a type of empathetic listening called active listening. 

Active listening means listening with the intent vĩ đại fully understand what the other person is saying. As an active listener, try not vĩ đại be preoccupied with your own thoughts or responses; instead prioritize comprehension in your responses. Ask open-ended questions vĩ đại gain a deeper understanding of what your teammate is talking about, paraphrase or summarize vĩ đại make sure you’re fully understanding what’s being said, and avoid distractions or multitasking.

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When your teammate brings up the problem they need vĩ đại solve, reflect back on what they’re saying (‘What I hear you saying is…’). Sometimes just hearing a problem relayed back inspires someone vĩ đại realize they already know the answer.”

—Justin Rosenstein, Asana co-Founder

Pro tip: Better active listening can help you become more effective at conflict resolution as well. On top of paraphrasing and summarizing what your teammate is telling you, you can add vĩ đại the conversation by using “I” statements. Using “I” statements is a great way vĩ đại center the statement on your own experience. For example, you could say “I felt lượt thích my feedback from this morning didn’t resonate with you” rather phàn nàn “You didn’t listen vĩ đại bủ.”

4. Empower your team

A key component vĩ đại building a strong organizational culture is empowering and putting trust in your team. Good company culture drives motivation and increases employee retention. It’s also good for morale, which boosts productivity and well-being.

To show your team that you trust them, delegate responsibilities and make work processes collaborative. Check in and ask them for feedback—both on your performance, as well as on the success of the project. Knowing that you value their opinion will strengthen their trust in you and help them vĩ đại feel more confident and empowered in their work. 

Pro tip: Show that you want the best for your team by prioritizing their aspirations when possible, and taking responsibility when you fall short. One way of showing your team that you care about their growth is vĩ đại tư vấn them in creating professional development plans. This document is perfect vĩ đại define career goals and hold yourself accountable. 

Read: What is a professional development plan (PDP)? 6 steps vĩ đại create one

5. Be decisive

As a manager, you are responsible for making decisions that affect the entire team. To avoid conflicts when making important decisions, it’s important vĩ đại coordinate with your team and communicate properly by: 

  • Informing your team of your decisions as soon as possible. 

  • Giving your team time vĩ đại process and react—especially if your decisions will affect their work or personal lives. 

  • Offering explanations and context for your decisions. Your team will appreciate the transparency, and it’s crucial vĩ đại building trust.

Pro tip: Use frameworks and practices vĩ đại develop better decision-making skills. For example, if you’re deciding which project vĩ đại prioritize, you can use data-driven decision making models that incorporate all the facts. Or use the ladder of inference when you need vĩ đại explain why you came vĩ đại a certain decision. Test out different methods and models vĩ đại learn what works best for you and your team.

6. Hold yourself accountable

Your team isn't perfect, and neither is their work. But ultimately, the buck stops with you—which means that you need vĩ đại take responsibility for any missteps that happen. This is called accountability, and it’s one of the harder leadership skills vĩ đại learn. As a team lead, you need vĩ đại take responsibility for all the work that’s put out, even if you weren’t the one who actually created it. 

There’s an upside vĩ đại this. By taking accountability for your team’s mistakes, you have the opportunity vĩ đại help them learn from their mistakes. It builds trust, which shows your team that it’s safe vĩ đại experiment and take creative risks. Which, ultimately, is how the best ideas are born. 

Pro tip: Accountability isn’t just about taking the moral high ground, it’s also the quickest way vĩ đại find a solution. Problem-solving will be one of your key roles as a manager, and you can’t start that process if you don’t acknowledge there’s an issue. After you take responsibility, dive into problem management vĩ đại ensure that you spot and stop similar mistakes in the future.

7. Be confident

Being a confident manager sets the tone for the team and makes it more likely that they will follow suit. Even if you’re a new manager and lack experience, you can reference the hard work that got you where you are vĩ đại build confidence in your new role.

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To build confidence, identify your strengths and keep a record of your successes. If there are periods of time in which you feel less confident, you can give yourself a boost by looking back on your past successes. It also helps vĩ đại acknowledge when you’re in a tough situation. When you finally overcome it, congratulate yourself. That tough situation can be used as a confidence boost (and experience) for the future.

Pro tip: You should also find ways vĩ đại show your confidence in your team’s abilities. Be there vĩ đại offer guidance if necessary, but show that you have faith in their abilities by trusting them with important tasks. Host recurring 1:1 meetings with individuals vĩ đại reinforce positive feedback, reminding them of the value they bring vĩ đại the team.

Read: You got this: advice for the first-time manager

8. Develop adaptability

Your team relies on you vĩ đại take control, no matter the situation. As a manager, you’re responsible for both facing changes as they occur and helping your team vĩ đại adjust. Becoming more adaptable will help you ‌stay calm when issues arise, which allows you vĩ đại make better decisions even in challenging times. 

Pro Tip: To become more adaptable, learn vĩ đại embrace change. Practicing mindfulness, keeping an open mind in every situation, and routinely pushing yourself out of your comfort zone are ways vĩ đại develop adaptability. By learning vĩ đại be more adaptable when times are good, you’re preparing yourself vĩ đại manage and lead your team if a crisis does emerge.

Read: 6 Tips vĩ đại Increase Your Adaptability In the Workplace

9. Know when vĩ đại push (and when vĩ đại stop)

The best managers vì thế two things: push their team vĩ đại grow and tư vấn them in slowing down. To produce good work, you have vĩ đại hit certain goals, KPIs, and OKRs. Plus, keeping your team motivated and engaged can help push them vĩ đại be more creative in their work. But, research shows that workers are feeling more burnout phàn nàn ever before. Your role is vĩ đại manage both aspects of the work, and know your individual employees well enough vĩ đại spot when they need vĩ đại push through and when they need a break. 

Pro tip: Clearly outline expectations and deadlines in advance vĩ đại avoid miscommunication. Then, save everything in one, central source of truth sánh anyone can reference them at any given time. This helps the team vĩ đại plan ahead, reducing overwhelm and staying on schedule. And remember vĩ đại stay flexible. Your project needs might change or someone might need a break. Build extra time into project calendars vĩ đại ensure that there’s time for both work and rest.

10. Be honest

The last quality on the list might just be the most important: be honest. At the kết thúc of the day, your team relies on you. They rely on you vĩ đại guide, tư vấn, and champion them through the ups and downs of their work lives. Transparency builds trust with your team and holds you accountable, which shows everyone that you’re here for them. 

Pro tip: Scheduling regular feedback sessions creates a safe space vĩ đại share and be honest with one another. Instead of blaming someone for a mistake they made in the moment, you can structure your response vĩ đại be more constructive during a schedule review. On the flip side, this time gives your employees the opportunity vĩ đại be honest with you, which is the best way vĩ đại become a better manager. 

How vĩ đại effectively manage your team’s workload

In this không tính phí ebook, learn how vĩ đại prioritize work sánh your team can make a bigger impact—with fewer resources.

How vĩ đại effectively manage your team's workload

Actionable tips vĩ đại help your team succeed

Developing core leadership traits doesn’t just happen—you need vĩ đại take action. These tips will help you put your leadership qualities into practice, and ultimately, guide your team vĩ đại success.

Align your team’s goals vĩ đại your organization’s purpose

One of the most impactful things you can vì thế as a manager is provide your team with context for why their work matters. Our research shows that when teams have clarity on how their contributions impact the organization’s objectives, their engagement doubles.

Unfortunately, only 26% of employees have a clear understanding of how their individual work relates vĩ đại their company’s goals and just 16% feel that their company is effective at setting and communicating these goals. Knowing why certain steps and tasks are important vĩ đại drive a strategy, create a product, or grow your organization will help your team feel valued.

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When a team—a group of people working together toward a common goal—has clarity, everyone has a clear understanding of everything they need vĩ đại know about the work required vĩ đại effectively achieve their goal.”

—Justin Rosenstein, Asana Co-Founder

By clarifying your team’s goals and project’s objectives, you allow them vĩ đại see how their work aligns with broader organizational goals. Sharing this information helps motivate your team members vĩ đại vì thế their best work because they understand how they are contributing vĩ đại the bigger picture. 

To help them visualize this connection, use a goal tracking tool that shows how their individual and daily work contributes vĩ đại long-term goals or a company’s mission. It's one thing vĩ đại conceptually understand the objectives, but another vĩ đại actually see that connection come vĩ đại life.


Micromanaging occurs when you attempt vĩ đại control every part of a project. It‘s difficult not vĩ đại try vĩ đại be everywhere at once when you know you’re responsible for the success of a project. But micromanaging can lead vĩ đại you and your team members experiencing:

  • Decreased trust 

  • Increased annoyance

  • Lack of faith in their (and your) abilities

  • Burnout

  • A loss in sight of the big picture

The opposite of micromanagement is macromanagement. To become a macro manager, practice delegating responsibility amongst your team members. In order vĩ đại delegate effectively, ‌you must first understand the strengths and weaknesses of your team. Try vĩ đại delegate in a way that plays vĩ đại your team members’ strengths—and their goals. If you can make their interests align with those of the team, they will find it easier vĩ đại complete their tasks successfully.

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If a leader isn’t trusted, none of these things [skills] matter. You can teach people ethics, but not integrity. Additionally, even with the very best teaching, you are likely vĩ đại make mistakes until you learn how vĩ đại apply judgment and customize what you’ve learned vĩ đại the specific context in front of you.”

—Dustin Moskovitz, Asana Co-Founder

Although you should not be responsible for overseeing every detail, understand that there are some tasks that cannot be delegated. On those tasks, it’s necessary vĩ đại step in and take the lead.

Read: How vĩ đại lead by example, according vĩ đại one Asana leader

Set clear goals and expectations

Setting clear goals is one of the most effective ways vĩ đại achieve success. It’s your responsibility vĩ đại clarify the desired outcome for the project your team is working on. The clearer you can be about establishing your expectations, the easier it will be for your team vĩ đại follow suit. 

SMART goals are a great format vĩ đại use when setting goals. SMART is an acronym that stands for specific, measurable, achievable, realistic, and time-bound. These goals are clear and trackable, which makes them easier vĩ đại measure when they are achieved (or missed). 

To track your team’s progress toward project goals, you also need a central source of truth. Goal setting software allows you vĩ đại schedule milestones and quickly produce project status reports. These reports provide your team with the context they need vĩ đại succeed while giving them the chance vĩ đại asynchronously collaborate and get their tasks done.

[inline illustration] what makes a good manager (abstract)

Leverage collaboration tools

Collaboration software can be incredibly useful in improving your team’s productivity and performance. Software allows your team vĩ đại clearly define the plan, the process, and the progress of the work, and enables:

  • A centralized location for important tasks sánh every thành viên can stay updated on the progress of the project as a whole 

  • Visibility across the team, which allows for each thành viên vĩ đại understand why their task needs vĩ đại be done a certain way or at a certain time

  • Time management—by streamlining and centralizing the work, brainstorming turns into fully-formed concepts faster. You can dedicate your energy vĩ đại figuring out how vĩ đại boost the quality of work, rather phàn nàn explaining and delegating tasks on an individual level. 

Collaborative software isn’t a total replacement for all workplace communication. Rather, it’s meant as a supplementary tool vĩ đại streamline the work process. Aim vĩ đại still kiểm tra in with each thành viên of your team, and also kiểm tra in with everyone as a group.

Make time for team building exercises

Having regular team building exercises doesn’t just make for a fun break, it’s also a great opportunity vĩ đại create stronger bonds within the team. You can brighten everyone’s day with a quick icebreaker before a Hotline or schedule a full day for team building activities. Whether you put these activities together yourself, hire a professional vĩ đại get some fresh input, or take your team off-site, team building can increase trust and encourage collaboration among team members.

To get the most out of your team building, schedule activities during work hours—no matter how much your team loves their jobs, even fun work activities shouldn’t interfere with their không tính phí time.

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Better managers, better work 

Each manager has their own unique management style that shines through in their work and that’s great! But a combination of great communication skills, the ability vĩ đại delegate, and a willingness vĩ đại leverage the right collaboration tools will phối you apart from the rest.

How vĩ đại effectively manage your team’s workload

In this không tính phí ebook, learn how vĩ đại prioritize work sánh your team can make a bigger impact—with fewer resources.

How vĩ đại effectively manage your team's workload